Return Policy & Procedures

All returns must be postmarked within 14 days of receipt of purchase.

Merchandise must be in original condition. This means tags attached, unworn, unaltered and unwashed!

Upon acceptance of your return we will  credit your Visa, Mastercard or American Express.

Return shipping charges are non-refundable.

Some sale items are final sale and MAY NOT be returned.  These will be marked "Final Sale". 

Special Orders: All sales are final on special order items.

Detailed instructions for returns will be included with every purchase you receive from ShopRubyLou.com. A brief overview is listed below to familiarize you with our easy return procedures.

Send returns to:
Ruby Lou
130 N 8th Street
Boise, Idaho 83702

Ph. (208) 939-8757

Package the item and securely seal it. Include all necessary paperwork including your name and phone number in case we need to contact you.

We recommend that you send your packaged insured and tracked. We are not responsible for items lost or damaged in shipping.

Please allow 3-5 days for returns to be processed once they arrive to us. It may take just a few days for your credit card return or exchange to post.