Return Policy & Procedures

All returns must be postmarked within 14 days of receipt of purchase.Merchandise must be in original condition. This means tags attached, unworn, unaltered and unwashed!

Upon acceptance of your return we will  credit the card the purchase was made on. 

Return shipping charges are non-refundable.

Some sale items are final sale and MAY NOT be returned.  These items are clearly marked in the product description so there won’t be any surprises!

Special Orders: All sales are final on special order items.our easy return procedures.

Our return procedures are very easy! Just follow instructions below:

Send returns to:
Ruby Lou
130 N 8th Street
Boise, Idaho 83702
Ph. (208) 939-8757

Package the item and securely seal it. Include the packing list so we have your order number and contact info.

We recommend that you send your packaged insured and tracked. We are not responsible for items lost or damaged in shipping.

Please allow 3-5 days for returns to be processed once they arrive to us. It may take just a few days for your credit card return or exchange to post.