Returns & exchanges
Returns & Exchanges
Read our policy and find out how to request a return.
14
days to postmark your return.
Returns must be postmarked within 14 days of receiving your purchase. Eligibility and exclusions apply.
Need a hand?
We're happy to help.
Call us at (208) 333-9610 or email rubylouboise@gmail.com with your order number and the item you'd like to return.
How it works
How to request a return.
01
Get in touch
Email us before sending your item back so we can confirm your return.
02
Pack your item
Securely package your item and include the packing list with your order number and contact information.
03
Send your return
Postmark your package within 14 days of receiving your purchase.
The details
Ruby Lou's return policy.
Return eligibility
Returns must be postmarked within 14 days of receiving your purchase. To be eligible, merchandise must be in its original condition: unworn, unwashed and unaltered, with tags attached.
Before sending your return, email us at rubylouboise@gmail.com so we can confirm it. Please include your packing list in the package so we have your order number and contact information.
Return shipping
Return shipping charges are non-refundable. We recommend sending your package with tracking and insurance, as Ruby Lou is not responsible for items lost or damaged in transit.
Final sale items
Some sale items are final sale and cannot be returned. These items are clearly marked in their product descriptions. All special orders are also final sale.
Refunds
Once your return is received and accepted, we'll issue a credit to the card used for your purchase. Please allow 3 to 5 days for us to process your return after it arrives.
Your credit card company may take a few additional days to post the credit.
Where to send your return
Ruby Lou
130 N 8th Street
Boise, Idaho 83702
(208) 333-9610